OSDial (OpenSource Dialer) is a full featured dialer which does Manual, Power and Predictive dialing out of the box. It is easily installed through one of our .iso images which will make a complete install. All that is needed to start dialing is:

1) download an InstallCD image (32 or 64 bit)
2) burn a bootable CD from above image
3) boot from the CD, type in 'osdial' to start and answer a couple of questions
3a) optionally configure IP address of server

Once installed, check for updates
1) login as root on server (information on start up screen)
2) run 'yum clear all;yum update'

Configure OSDial,
1) add a carrier for traditional, and/or voice over internet "lines" to dial out/receive calls on.
2) use either one of the preconfigured phones, or configure your own
3) configure softphones for agents (Xlite is a popular and free softphone)
4) use either one of the preconfigured agent logins, or configure your own
5) use either the included test campaign, or create you own.
6) add leads.
and you are ready to start!

You will need a timing source, which is not a requirement of OSDial but that of Asterisk (the phone system that is integrated into the dialer). Without a timing source Asterisk starts to lose track of channels, which results in cross connects, missed hangups and other quality issues. This is solved with a card that can provide accurate timing, such as Sangoma's UT50/51 USB dongles.

For quality carriers that support contact centers we recommend Binfone and WSS Communications (whom can also provide fiber to the premises, thereby sharply cutting costs and providing a high quality connection for voice and data.)

Community based support is now available in the OSDial forum, as are more detail instructions. Commercial support is available from the OSDial developer Call Center Service Group.